Frequently Asked Questions

  • How quickly can you install an alarm?

    It really depends on the Number of job we already book . Generally we can book you on the day you prefer if that day is avaliable.Contact us if your job is urgent, let us know and we'll try and squeeze you in as soon as we can.

    A typical alarm takes around 3-6 hours to install.

  • I'm building a new home, at what stage can I have my alarm installed?

    We usually install your alarm system once the builder hands over the home to you. We will run any cables through the roof so you won't get any unsightly wires. This applies to single story house only.

    If you are building a double/triple storey home than it is best to engage us as before the plaster goes up so we can organise all the wiring ,if you want a really comprehensive / custom alarm system for home. Then we can install this once your home is complete.

  • What is the difference between a wired and wireless alarm system?

    In a wired system, the detectors communicated with the control panel via wires. The wireless system's detectors communicates with the control panel wirelessly.

    For most single storey homes, we recommend wired systems as we can lay the wires in the roof space of the house.

    We recommend wireless alarms for double storey homes or homes where getting the wiring around is quite difficult, especially if your home is completely built.

    The wireless system is extremely reliable and the batteries for each detector has been known to last up to 5 years of everyday use.

  • What is an alarm zone?

    A zone in alarm terminology is basically a space for a sensor. An alarm with 8 zones can handle up to 8 detectors whether they are PIRs or reed switches or smoke detectors. The sensors are assigned to zones and when a sensor is trigger the system informs you which zone a sensor has been triggered. An alarm with 16 zones can handle up to 16 sensors.

    Our home alarm systems give you the option to program zones so that sensors assigned to them cause the system to respond differently when they are triggered. All the alarms we offer can handle "Stay at home" mode and "Away mode". This allows you to have certain areas of the home armed while you are at home. The technician will organise this for you on the day of the install.

  • What is a PIR?

    passive infrared sensor(PIR sensor) is an electronic sensor that measures infrared (IR) light radiating from objects in its field of view. A PIR-based motion detector is used to sense movement of people, animals, or other objects. They are commonly used in burglar alarms and automatically-activated lighting systems.

  • How long does the alarm backup battery last?

    We find that in general, the alarm backup battery will last around 4-5 years without needing replacement depending on usage conditions. The alarm will let you know when you need to replace this by beeping.

    Give us a call when you need replacement and we'll be sure to help you. A battery service is usually a flat $150.

  • How do I get notified my alarm has gone off?

    Your alarm when triggered will make a deafening sound for around 5-10 minutes.

    If you have a phone line and choose the "Alarm connection to phone line" upgrade, we can program it so that it rings up to three numbers when an alarm is triggered. When the call is picked up, it will make a siren noise to let you know the alarm has been triggered. This is the most popular option.

    You may choose to call your neighbour or family / friends to check up on your property.

    If you choose to add Back to base monitoring, then an alarm monitoring centre will call your mobiles to let you know. They may then send out a security car to check up on the property for a fee.

  • Will your packages do? or do I need more?

    It really depends on what you're trying to do.

    If you're concerned about burglars marching around your premises while you're not around, then the pre-designed Alarm packages will suffice for either a home or business. The detectors will usually go into the common areas of the premises 'these are the areas a burglar would usually goto' to look for valuables. Feel free to add more detectors if your location is large.

    If you are concerned that an intruder would come into your premises without walking into one of the common areas served by the detectors, then we could implement reed switches on doors and windows so that if a window or door were opened while the alarm is armed, then it would trigger the alarm.

  • What Warranties do you have on your products?

    All Bosch alarms come with a 24 month parts warranty and 12 months labour.

    All CCTVsystems we use come with a 24 months warranty for parts & labour.

  • What payment options are available?

    Cash, bank deposit, Credit Card and cheque are all OK.

    Credit cards Mastercard and Visa are OK, but there is a 1.76% surcharge for this method of payment.

    &

    This is expected to be payable on completion of the job or other terms as discussed with our team.

  • Do all your prices include GST and Labour?

    Yes.

Our Mission

We put in the best efforts to make certain that you receive a secured atmosphere at your home and at your workplace.

Our Values

To offer the best level security solutions for residential and commercial purposes.

Applying the best technology for enhanced security purposes

Offer inexpensive yet effective security solutions to the customers

We have an experienced team of skilled professionals for installing security items safely.